Job Title: Sec. manager, Techline (TCS)
Reports to: DGM - FE & Techline
Division/Dept: TCS (Total customer satisfaction)
Job Location: Dubai, UAE
1. JOB PURPOSE
Provide technical support to NSC/Dealers for diagnostic tools, service manual & other related resources Support NSC/Dealers for difficult to fix issues Support NSCs/Dealers for escalated customer concerns resolution
2. ORGANISATIONAL CHART
Head– TCS
DGM – FE & Techline
Section manager - Techline
3. PRINCIPLE ACCOUNTABILITIES
Tasks
Introduction to the role
As we continue to grow our business from strength to strength, we are currently looking for an Service Loyalty & Communications Managerto join our team. We are seeking an individual who shares our enthusiasm and passion. In this role, you will oversee all aspects of After Sales across our diverse markets, serving as the vital link between our authorized service dealers, Porsche Middle East & Africa, and our head office.
Job Responsibilities