Job Title: Sec. manager, Techline (TCS)
Reports to: DGM - FE & Techline
Division/Dept: TCS (Total customer satisfaction)
Job Location: Dubai, UAE
1. JOB PURPOSE
Provide technical support to NSC/Dealers for diagnostic tools, service manual & other related resources Support NSC/Dealers for difficult to fix issues Support NSCs/Dealers for escalated customer concerns resolution
2. ORGANISATIONAL CHART
Head– TCS
DGM – FE & Techline
Section manager - Techline
3. PRINCIPLE ACCOUNTABILITIES