The Warranty Specialist supports the following processes aligned with business goals:
• Managing and reducing customer Warranty costs & claims with support from the make sites.
• Charge Back management and avoidance (Quality, Warranty).
• Monitoring progress and facilitating achievement of goals by supporting the cross-functional teams.
General Responsibilities
• Analyze, solve and control production quality problems on time to meet the customer requirements
• In charge of Measurement System Analysis and Statistical Process Control for key processes
• Ensure a smooth and timely launch of new and changed products
• Coordinates customer returns and uses Sensata tools to provide frequent status updates to affected customers
• Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
• Key participant in project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation
• Initiating improvement proposals serving cost of quality, turnaround time and quality of production
• May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed
• Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up
• Establish and follow procedure for control on non-conforming parts in production
• Handles all aspects of quality and continuous improvement across various customer groups
• Initiate improvement proposals serving cost of quality, turnaround time and quality of production
• Assisting clients during audits with the aim to come to a production release
• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
• Facilitate Risk Management process in compliance to appropriate external standards and corporate policies
• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals
• Develop a strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements
• Perform risk assessments
• Set quality goals and improvement plans
• Review Control Plans and improve as needed
• Develop a customer satisfaction plan
• Work with Production sites to drive manufacturing improvements
• Analyze data to identify concerns and respond to customers
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Additional Responsibilities
- Review the warranty claim systems for European and North American OEMs.
- Visualize Pareto Costs on field replacement in order to minimize warranty costs for Sensata.
- Monitor and support the customer warranty claims and ensure responses provided by the make sites are within the customer specific timelines.
- Lead cross functional teams to review data to support the recovery discussions with customers and suppliers on significant claims.
- Support with debit analysis, follow through with dispute resolution and track the cost avoidance.
- Support 8D reviews to ensure effectiveness and prevent future claims.
- Analyze and publish specific monthly and quarterly reports related to warranty performance with internal stakeholders.
- Support optimization of current and development of new warranty processes, methods, and tools.
- Support with forecasting for future warranty risks.
- Identify and escalate any significant warranty risks to be tracked in the significant warranty action tracker.
Additional Experience :
- Good knowledge of Quality Systems (ISO 9000 / TS16949 / VDA 6.3) is a plus.
- Familiar with quality management and manufacturing processes
- Familiar with AIAG manual: APQP, PFMEA, MSA, PPAP and SPC is a plus.
Strong financial acumen in relation to claim management and financial reserves management
SmarterTogether
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Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
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Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
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As OneSensata, we are working together to make things work together
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