Warranty Dealer Auditor

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The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Key Responsibilities

  • Warranty Audit & Claims Validation.

  • Training to the Dealers Net.

  • Support to Dealers network in Warranty topics.

  • Efficiency measurement of the Dealer Net.

  • Generate Audit reports.

Education/Certifications:

  • Bachelor’s degree in industrial engineering, Electrical Engineering, Mechanical Engineering or equivalent. DESIRABLE

Previous Work Experience

  • Knowledge of Automotive Industry Quality Standards.

  • At least 1 years of automotive experience in Quality customer service.

  • Database management

Other Knowledge, Skills and Abilities

  • Language: English (550 points TOEIC score) Intermediate

Travel requirement: 80% Dealers AND PASSPORT

Must Have: Analytical Thinking, Creativity and innovativeness, ability to take quick actions, negotiation and planning skills.

Nice to have: SAP Knowledge.

Computer Skills: PowerPoint and Excel (Advanced)

Competencies:

Profit Driven:

  • Demonstrates the awareness for adding value to the Company by increasing profits and/or decreasing costs.

  • Links decisions and actions to profitability targets.

  • Maximizes profit through swift and thoughtful decisions based on a clear understanding of Nissan’s strategy.

Customer Focused:

  • Focuses efforts on converting customers to enthusiastic advocates for our brand, by delivering consistent and passionate product and service performance that exceed customer value expectations.

  • Analyzes decisions from the customer’s viewpoint and acts with the customer’s needs and values in mind.

Cross-Functional and Global:

  • Supports a working culture of cross-functional cooperation and synergy (cross-divisional, cross-regional, and cross-hierarchical).

  • Demonstrates the ability to team with people from other organizations, independently of borders (functions, regions, and affiliates), to reach a target.

Brand Aligned:

  • Consistently contributes to building brand value by delivering on our brand promise.

  • Evaluates potential decisions and actions with the following brand filter questions:    

Stretch Goals and Growth:

  • Orients performance and realization of stretch objectives based on competitive benchmarks.

  • Focuses goal achievement on the required direction of profitable growth.

Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Mexico City Mexico

Organisation: 
Nissan