VP of Account Management/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Leader of Account Management is a senior-level person responsible for overseeing and managing the account management function within Solera Vehicle Solutions. This role requires a strategic thinker with exceptional leadership skills, strong business acumen, and a deep understanding of franchise dealer Account Management.
What You'll Do
The leader of Account Management will focus on adding process, rigor and planning around customer retention and revenue growth for multiple lines of business within Vehicle Solutions.
1. Leadership and Strategy:
- Develop and implement the overall account management strategy to achieve company objectives and drive revenue growth.
- Provide visionary leadership to the account management team, setting clear goals and objectives.
- Foster a positive and motivating work environment to encourage high team performance.
- Assess current state of the business, define objectives, identify target account segments, develop value propositions, design account management process for single rooftops to mid-tier dealer groups.
2. Customer Relationship Management/Retention:
- Build and maintain strong relationships with key clients, ensuring their satisfaction and loyalty.
- Serve as the primary point of contact for escalated customer issues, resolving conflicts and ensuring timely and effective solutions.
- Collaborate with cross-functional teams to align account management efforts with sales, marketing, and product strategies with the Fleet, Claims and Repair pillars.
- Identify opportunities for upselling and cross-selling to existing clients, maximizing revenue potential.
- Tracking of all open support tickets and work cross functionally to resolve and/or share feedback with Engineering and Product Teams.
3. Team Management:
- Train and develop a high-performing field account management team.
- Set performance targets and provide regular feedback, coaching, and mentoring to drive individual and team success.
- Foster a culture of continuous learning and improvement within the team.
- Maintain strong relationships within Vehicle Solutions as well as other pillars for cross-sell opportunities within Fleet, Vehicle Claims and Vehicle Repair.
4. Account Planning and Growth:
- Develop account plans and strategies to expand business with existing clients. Example is a white space report identifying all dealer/dealer group opportunities and product penetration.
- Analyze customer data and market trends to identify growth opportunities and make data-driven recommendations.
- Work closely with the sales team to identify potential leads for new business development. A KPI measurement of lead referral will be in place for all Account Management.
- Monitor key performance indicators (KPIs) and metrics to track account management performance and make data-driven decisions.
- Provide weekly, monthly and yearly reporting and forecasting to the senior leadership team on account management performance and opportunities for growth.
- Launch new product offerings to existing customer base for rapid adoption and revenue growth.
5. Customer Success:
- Champion customer success initiatives, ensuring the delivery of high-quality services and solutions to clients.
- Collaborate with the product and engineering teams to gather customer feedback and drive product/service enhancements.
- Develop and implement customer success programs and initiatives to drive customer satisfaction and retention.
What You'll Bring
- Proven experience in a senior-level account management or customer success role.
- Proven track record of performance against company plans
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving and conflict resolution abilities.
- Analytical mindset with a strong attention to detail.
- Familiarity with sales and account management techniques.
- Ability to work in a fast-paced and dynamic environment.
- Candidate must have strong communication skills and the ability to interface and work with SLT and occasionally ELT.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.