Job Requisition ID #
23WD68766
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit?
Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.
You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.
Responsibilities
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Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
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Document problems and solutions in short and clear articles for our knowledgebase
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Research, verify, and document product issues
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Manage customer expectations by providing timely updates on progress
Minimum Qualifications
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Experience in the use of Revit
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Fluency in German or French
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Professional experience in the AEC (Architecture, Engineering, Construction) industry
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Excellent written and verbal English communication skills
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A passion for helping people
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Aptitude for problem-solving
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Ability to thrive in a fast-changing environment
Preferred Qualifications
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Familiarity using Navisworks, Advance Steel or BIM
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Customer service experience
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German or French language is a plus
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.
Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.