Job Description:
Job Summary:
The Technical Product Management team is part of the Customer Fulfillment team of Navblue Portfolio. This team will manage the domain specific (as opposed to computer) technical support for all Navblue products used by customers.
The Technical Product Manager provides expertise and technical support on Navblue Products. They will be the product expert to answer questions either form customers or from other Navblue entities. The TPM should analyze customers feedback and occurrences on the products to provide leadership and direction to all development activities. The TPM prioritizes the bug fixes and needed enhancements in the Product and follow-up progress with the Navblue SAFe development train.
The Technical Product Manager provides operational expertise of the use of the product by our customers. They are responsible for ensuring the right level of verification and validation regarding operational use of the product. The TPM is also accountable for ensuring customer satisfaction following the 4 pillars : safety, security, quality and business.
This position is aimed to manage the Nablue Ops & Crew product that is the Crew and Operations management tool to cover all aspects of crew management and day of operations. NOC is designed to handle all aspects of Network Scheduling, Operations control, Crew Planning, Crew Management and days-of-ops Crew Control in a single Flight Operations system.
Responsibilities:
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Work with Customer Experience team to ensure the Level 3 support regarding product expertise and relying on the L3 support dev team when necessary.
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Ensure Customer satisfaction regarding the product is at the expected level.
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Define new Product releases content by prioritizing the bug fixes and needed enhancements in Run The Business features and user stories for products being developed in a SAFe Train
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Responsible for the End to End operational use of Product by ensuring Verification and Validation activities are at the right level. Run User Acceptance Tests at operational level when needed.
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Support the deal management (RFP, RFI and other questions that relate to the product specific domain) and delivery teams (Customer onboarding) regarding product expertise.
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Responsible for stack management in Loopio for RFP responses
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If needed, act as product responsible for occurrence management dealing with the 4 pillars: Safety, Security, Quality and Business impacts.
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Ensure a smooth and efficient communication with other internal and external stakeholders on the product.
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Support Customer Experience in maintaining and reviewing training materials and product documentation (user guides, release notes).
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Contribute to enhancements of processes and product materials, including but not limited to:
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Customer-Facing Documentation
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Freshdesk help files
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White papers
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Marketing Materials (as needed)
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Experience:
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Five years’ experience working in a software development environment or with Flight Operations products.
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Experience on using Crew Scheduling tools is required.
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Technical knowledge of software is an asset but not required.
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Experience in the aviation industry in Flight Operations is required.
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Understanding of the full SDLC (Software Development Lifecycle) management, and several years’ experience working with it on a regular basis
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Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
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Experience developing under external industry standards or certifications
Knowledge, Skills, Demonstrated Capabilities & Competencies:
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Must work effectively with others in a team environment
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Proactive, problem solver with effective interpersonal and communication skills
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Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff
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Ability to manage through a period of growth or transition a definite asset
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Able to translate strategic objectives into daily activities and guide and motivate others to deliver
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Supplier (including contract) and partners management
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Excellent organizational and time management skills.
Perks:
Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:
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Being part of Airbus Network
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Flexible hours
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Hybrid working environment (2 days in office)
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Free parking
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Weekly Breakfast
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Vacation Days (15 - 25)
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Professional Development Day
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Christmas shut down
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Summer core hours
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Strong work-life balance
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Casual dress code
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Competitive group benefits plan
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Strong focus on mental health support benefits
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5 Sick Days
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2 Personal Days
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RRSP matching program
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Life Insurance
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Employee stock ownership plan
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Maternity & Paternity benefits
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Referral program
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Rewards and Recognition program
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Training and Development Support
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Monthly Lunch and Learns
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Fitness & Wellness reimbursement
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An active social committee
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Organized Volunteer Events
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Game room, including a flight simulator!
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Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
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Active Inclusion & Diversity Committee
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And much more!
Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.
Applying:
We thank all applicants for applying. Only selected applicants will be contacted.
Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
NAVBLUE, Inc.
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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