Job Requisition ID #
24WD81132
Position Overview
Autodesk Global Product Support is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans.
We are looking for a professional with Building & Construction experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts across AMER. You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards high performance. Customer Technical Success is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.
Responsibilities
- Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption
- Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in Customer Success Plans
- Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
- Technical assistance and recommendations for Enterprise Customers based on data analytics
- Taking a problem management approach, find opportunities for improvement initiatives
Minimum Qualifications
- Bachelor's degree or equivalent industry experience in Construction, BIM and/or Architecture
- Advanced knowledge of Autodesk AEC solutions including BIM360 and Autodesk Construction Cloud (ACC)
- Able to manage several projects at a time, setting the right priorities
- Proven ability to be flexible and learn quickly in a fast-paced environment
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Demonstrated ability to build and maintain strong relationships at all levels
- Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team
- Technical consulting experience and/or technical project delivery experience with large, demanding customers
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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