Job Description
Work Arrangement
This role is categorized as on-site. This means the successful candidate is expected to report to SGM in Shanghai, China five times per week.
The Role -
SGM’s software and digital business organization is looking for a highly strategic, creative, and driven individual to serve as Director, China Digital Experience and Design for our organization. The team designs customer journeys and creates digital experiences across multiple brands and platforms, touching millions of lives across vehicle, web, mobile, voice, and wearable interfaces.
As Director, China Digital Experience and Design you would lead a multi-function team to create and deliver world class experiences and design at enterprise scale. As an adept team leader, you will work with growing and perfecting the center of expertise in user experience for a large virtual design studio and ensure our creative, content, research, and product design teams deliver business value through design. It will be your responsibility to build partnerships with key stakeholders in global design, digital strategy, digital product and tech, and SGM brands to advance strategic design initiatives and mature user experience capability across the enterprise. The ideal candidate will have extensive creative leadership experience, deep understanding of both human-centered design and agile methodologies, and a knack for communicating a vision to foster high-performing creative teams.
What You’ll Do -
- Customer Experience
- Define design vision & design OKRs and overall customer journey
- Identify current and future design trends & analyzes potential opportunities and/or impact on the digital group
- Create overall customer journey for the digital experiences across all brands
- Design Practice Management
- Grow and direct a team of 100+ user experience staff including multi-disciplinary designers, researchers, and strategists at various contributor and management levels
- Develop and mature teams focused on creative, content, conversational, and product design
- Manage relationships with and projects executed by third party design partners and agencies
- Collaborate with design, product management, and technology leaders to implement operating standards for our studio to ensure speed to market, clear business impact, and design ROI
- Function as a champion for user experience design across the enterprise, improving partnership and design influence and ensuring the best customer experience clarity and designed for
- Creative Direction
- Lead and function as the voice of creative design and direction for the China Software and Digital Business Team
- Integrate within global design to translate brand DNA into executable digital design language
- Develop, implement, and drive adoption of a multi-brand design system
- Advocate for world class digital brand experiences across the enterprise, including with senior leadership
- Design Research
- Develop research and data-informed design approaches to ensure the customer’s voice drives experience strategies and safeguard design quality in execution
- Leverage customer insights to explore and envision the future, champion advanced projects and initiatives with design at the forefront
Additional Job Description
Your Skills & Abilities (Required Qualifications)
- 10+ years of experience creating user interfaces, digital products, or complex software applications across a range of channels
- 5+ years of experience directly managing creative or design teams
- Bachelor’s degree in Design, IT, Business, Engineering, Communications, or related discipline
- Proven record of creating successful digital products or experiences at enterprise scale
- Deep expertise in the user experience design process, agile software development methodologies, and product development lifecycles
- Strong portfolio with work samples displaying expertise in user experience design, creativity, and depth of thought
What Will Give You A Competitive Edge (Preferred Qualifications)
- Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
- Strong relationship building, influencing, and negotiation abilities with cross-functional and executive stakeholders
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.