Satair - Head of FHS Warehouse Operation

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Job Description:

Job Objectives

Lead the team to meet performance targets within warehouse operations to meet customer expectations

Job Responsibilities

  • To plan and delegate team priorities, motivate and set clear targets, and demonstrate the robustness of their performance with designated KPIs

  • Making recruitment decision, conduct regular performance review and giving feedback to employees

  • Achieve high levels of internal/external customer satisfaction through excellence in operational execution  

  • Ensure efficient operations and monitoring of Warehouse function including the accurate goods receipts, putaway, inventory status, picking, packaging and dispatch of goods to meet customer requirements

  • Communicate job expectations and coach employees

  • Determine staffing levels and assign workload

  • Interface with internal stakeholders to answer questions or solve problems

  • Document necessary information and utilize reports to project warehouse status

  • Identify areas of improvement and establish innovative or adjust existing work procedures and practices

  • Manage relation and coordination with all internal and external stakeholders to boost and smooth the operation

  • Check updating and analyzing customer and vendor claims to identify issues and optimize the process

  • Hold regular safety training meetings to ensure safety measures are met and team members have a safe work environment

  • Adapt to growth and changes to our business as needed

  • Prepare to lead projects designed to evolve our business model

  • To work in backup capacity mode with other team leads within warehouse functions and deputize HO ASOMG in meetings where necessary

General

  • Comply with Satair’s mission, values and Quality Management procedures

  • Comply with Satair’s guidelines on Ethics & Compliance

  • Understanding, sharing and living of Satair Group values and rules

  • Respect Satair Group processes and procedures agreed per function

  • Keep all team members informed of the status of agreed tasks and of any critical problem areas

  • Participate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems

  • Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements

  • Identify and offer suggestions to improve efficiency

  • Be well informed about and familiar with the latest developments in Satair's business

  • Have an inter-cultural understanding

  • Participate in occupational safety and health efforts

  • Contribute towards a positive and inspiring working environment

Job Requirements

  • Strong knowledge in supply chain management and  warehouse operations

  • Strong knowledge about the aerospace aftermarket, customer services and after sales operations in the aviation industry

  • Good knowledge of SAP R/3

  • Good knowledge about IT systems, process governance and quality management, ideally in the aviation context

  • Minimum 5-10 years working experience

  • Working knowledge of English, both orally and in writing

  • Strong business acumen

Personal & Interpersonal Skills

  • Team player

  • Thorough and tidy

  • Ability to multi-tasks across different warehouse scope

  • Patient and cooperative

  • Flexible and proactive

  • Service minded

  • Communication skills

  • Good sense of urgency to meet KPI

  • Inter-cultural understanding

  • Attitude supportive of Satair values

  • Strong stakeholder management

  • Relationship management

  • Effective collaboration with the Senior Management of Satair

  • Act according to Satair’s management guidelines and tools

  • Ability to execute and drive change

Key Performance Indicators (KPI’s)

  • Operational stability and scalability

  • Cost and efficiency

  • Delivery performance

  • Adherence to headcount and cost budget

  • Level of employee satisfaction & absenteeism rate

  • Quality adherence

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

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Organisation: 
Airbus