Fantastic opportunity for a talented Retention Executive to join the team at our exciting newly acquired Retail Centre at Lloyd North Tyneside BMW & MINI (Silverlink).
We are looking for people with passion and integrity, the ability to manage multiple customers, and excellent communication skills. You don’t need recent Contact Centre or customer service experience, just the ability to want to learn and represent a luxury brand to a high standard.
Salary: Basic £24,000 Per Annum OTE £30,000
Hours: 40 Hours per week
Role responsibilities:
- To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down
- Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
- To promote Service Plans and Products to applicable customers and new service customers as a retention tool
- Supports the Service Manager and team to meet objectives
- Work with your colleagues to actively promote our services and identify business opportunities.
Rewards and Benefits:
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts
- Childcare vouchers.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Internal and manufacturer training.
About Lloyd Motor Group:
Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshops, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad.