Job Description
Hybrid This role is categorized as hybrid. This means the successful candidate is expected to report to the Cole Engineering Center Podium, three times per week, at minimum [or other frequency dictated by the business
Are you ready to drive innovation and delight customers? Join our dynamic Aftersales Program Management team, where we ensure every GM vehicle is dealer-ready worldwide.
As an Aftersales Program Manager (APM), you will be at the forefront of our aftersales operations, orchestrating every detail of service readiness. From ensuring service parts and repair instructions are available to solving problem at launch, your impact will be felt Customer Care Aftersales wide.
What You'll Do:
-
Lead the Charge: Spearhead planning and management for all Aftersales Engineering services—including Owner Manuals, Service Instructions, Diagnostic Software, and Special Tools. Ensure everything is polished and ready for launch.
-
Innovate & Inspire: Bring your creativity, initiative, and leadership skills to life. Handle ambiguity like a pro and collaborate with cross-functional teams across different regions.
-
Be the Face of Customer Care Aftersales: Serve as the single point of contact at Product Execution Teams, Vehicle and Process Integration Reviews, and Program Quality and Readiness Reviews. Your presence will ensure seamless coordination and timely issue resolution.
Why You'll Love This Role:
-
Customer Impact: Your work will touch countless lives and bring every GM vehicle to peak service readiness across the world.
-
Dynamic Environment: No two days are the same. You’ll thrive in a challenging landscape full of exciting opportunities.
-
Visibility & Leadership: This isn’t just a role; it’s a platform for your leadership and communication talents to shine.
What You'll Need to Succeed:
-
A blend of creativity, initiative, and rock-solid organization.
-
Top-notch problem-solving abilities and the poise to navigate ambiguity.
-
Exceptional communication skills, both written and verbal.
Main responsibilities include:
-
Mitigate and escalate service deliverable issues; document global workshare for Aftersales Engineering development and validation.
-
Monitor and supervise deliverable development to meet Global Vehicle Development Process (GVDP) milestones.
-
Coordinate resources to ensure projects adhere to scope, schedule, and budget, including Joint Ventures.
-
Foster cross-functional collaboration to align program deliverables and ensure seamless execution.
-
Establish and maintain stakeholder relationships, providing daily updates on program status and changes.
-
Support Program Execution Team (PET) and Vehicle and Process Integration Review (VAPIRs) with quality analysis information.
-
Communicate program outcomes and escalate issues as necessary according to the program work plan.
-
Maintain key program data and information for accurate and updated records.
-
Coordinate serviceability requirements including their development, communication, and validation.
-
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
Additional Job Description
Required Qualifications:
-
Bachelor degree
-
3-5 years of experience in project management, program management, Vehicle systems, aftersales engineering, or related
-
High level of analytical ability and excellent customer focus.
-
Teammate with excellent organization, written and oral communication skills.
-
Proven knowledge of vehicle systems and prior automotive service or engineering experience.
-
Ability to work cross-functionally with global business partners to meet mutual goal.
Preferred Qualifications:
-
Knowledge of Global Aftersales Engineering functions, work, and operation.
-
Project Management Professional (PMP) Certified.
-
DFSS Certification.
- GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.