Online Customer Experience Agent

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Dealership:L0397 Driveway Home Office

Driveway.com | Sell Agent - Customer Experience

The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.   

Schedule: Open availability

Pay: $22/H + Bonus Incentives

Location: 14900 Landmark Blvd Dallas, TX 75254

Responsibilities

  • Driveway website concierge/brand promise expert:
    • Customer Concierge:
      • Answers questions and helps move the digital transaction process forward
      • Coordinates virtual inspection using our inspection application
      • Coordinates pick-up of purchased vehicle from customer’s home.
    • Communicate effectively with customers through chat, phone, and CRM/email
    • Maintain activity log
  • Other duties as assigned

Skills and Qualifications

  • Strong attention to detail
  • Excellent communication skills
  • Time management
  • Active listening skills
  • Critical thinking

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Organisation: 
Lithia Motors