Job Description:
A permanent opportunity has arisen for a “Problem Manager IT H/F” to join the team at our Airbus Defence and Space GEO offices in Toulouse, requiring the applicant to be able to be security cleared to a France Secret level.
You will join the GEO Intelligence IT Services team (TDTCB-TL2), reporting directly to the IT Operations Leader, you will act as a Problem Manager closely working with Airbus Defence and Space Information Management and GEO / Intelligence business teams.
You will be interfacing with other IT members and specialists in IT departments (Design, Product Management, Factory, Operations) as well as business Application support teams.
You will ensure, from ITIL point of view, that Problem are overall properly managed to guarantee smooth stabilisation for the whole System of Information delivering business value to our satellite imagery constellations. The IT environment is composed of Legacy and Private Cloud infrastructures to deliver the highest quality solutions on cutting edge technologies, supporting GEO Intelligence ground segment for earth observation constellations of satellites, Spot, Pléiades and Pléiades NEO.
Your working environment:
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city of the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
How we care for you:
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Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
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Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
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Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
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Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Your main tasks and responsibilities
The problem manager is:
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The named person from IT accountable of the proper usage of the process for Problem Management,
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The single point of contact for the Problem Management process,
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Carry on the Problem management process and best practices to stakeholders.
As a consequence, he’s in charge of:
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Leading the Problem management Governance meetings and Committee,
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Collecting issues sources of Problem cases,
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Logging of Problem cases,
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Reviewing and prioritizing proposed Problem cases
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Assigning investigation to the most appropriate owner and organization,
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Participating in the analysis of the root cause(s) and recommendation of corrective actions,
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Reviewing the Problem Mgt process issues and recommending processes for corrective actions,
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Managing communications on Governance decisions.
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Preparing the Governance meetings and assure the necessary information is available,
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Following-up of progresses on the Problem cases and the provision of guidance and support in case of issues or roadblocks,
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Managing escalations at its level, providing guidance and decisions on issues,
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Communicating on regularly basis to the IT Management, of a summary on the Problem cases going on and the Problem Management metrics.
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Signing-off the closure of the Problem cases after validation of the elimination of the problem and its root cause(s),
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Supervising the Problem Management activities (volumes, metrics and issues),
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Coordinating the corrective actions,
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Validating of the elimination of the root cause(s) after the implementation of the corrective actions,
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Closing of the Problem cases,
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Reporting on the Problem Management activities,
Qualification / Skills:
Master level (or equivalent) in Information Technology or a related discipline with a very strong background in Computer Science.
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Strong background and knowledge in most of the following IT infrastructure
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Operating system Windows and Linux (Windows 2012/2016, RHEL),
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Infrastructure services Monitoring (Centreon, Grafana), Capacity management,
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Virtualization: Servers (Vmware, Openstack),
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Security and network infrastructures (VLAN, Firewall, SDN, IPAM)
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Storage: Backup, SAN, NAS, Archive, Object,
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Middleware Tomcat/Apache, IIS, Java, PostgreSQL, SQL Server
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Container & orchestration : Kubernetes, Openshift
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IAM : Authentication (Microsoft Active Directory) , Federation (RedHat SSO/Keycloack)
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Private and Public cloud solutions (Openstack, GCP),
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Devops tools : Ansible tower, Gitlab, Artifatory
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Customer oriented mindset
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Excellent knowledge of ITIL framework
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Ability and willingness to work in Agile methodology
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Excellent verbal, written, and interpersonal communication skills
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Rigor, analysis and synthesis skills,
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Ability to be flexible and adjust plans quickly to meet changing business needs
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Language Skills : fluent in French and technical and conversation level in English
Benefits
In return we can offer an exciting working environment in the midst of the spatial industry, more specifically in the Earth observation business, namely with GEO cutting edge new satellite constellation Pleiades NEO.
We also offer very strong career development options across our transnational, market leading company.
Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Defence and Space SAS (Geo)
Employment Type:
Permanent
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Classe Emploi (France): Classe G13
Experience Level:
Professional
Job Family:
Digital
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.