The Computer Operations Specialist is responsible for working on the lifecycle of large and complex projects, and collaborating with the user in order to achieve success, through a track record of professionalism and excellence in all aspects of the experience.
This role will be based in the Botevgrad facility and responsible for supporting our 3 sites in Bulgaria (Botevgrad, Sofia and Plovdiv)
General Responsibilities
• Key participant in performing routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions
• Organizes on-site and virtual desktop support to business with PC Hardware/software needs
• Collaborates, develops and communicates technical, systems and application standards and ensures compliance with existing standards
• Key participant in the maintenance of systems through completing documentation for testing and validation
• Performs post-implementation support, identifying root cause with strategic solutions to problems
• Works with vendors to analyze and troubleshoot solutions
• Identify new solutions and services for the desktop support team that align with business objectives
• Key participant in the training of fellow desktop administrators in organizational processes
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Resilience - Ability to work under pressure and prioritize
- Valid driver's license;
- Ability to commute to our production sites in Plovdiv and Botevgrad on demand;
- Availability to cooperate with urgent matters outside regular working hours.
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Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
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