The Ken Garff Listening Center is a contact center that is currently looking for onsite Inbound Customer Service Representatives!
Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 Saturdays—closed Sunday.
Next Potential Start Date:
3/4/2024
3/25/2024
Here’s what you’ll be doing:
- Answer inbound customer calls promptly and professionally.
- Determine customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
Equipment Requirements:
- An iPhone or Smart Phone (Any Manufacturer)
Qualifications:
- Positive, energetic, enthusiastic, and service oriented.
- Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- Previous customer service or call center experience a plus.
- Must have Smart Phone (Any Manufacturer)
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish a PLUS!
Benefits for working at Ken Garff Listening Center:
- Earn a college degree, no cost to you! Powered by Degrees@Work
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- 401k with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service and More!
- Great people with a great culture
Job Type: On Site | Full-Time (35-40 hour work week)
Pay: Starting at $15.00 per hour plus performance based incentives
We are an Equal Opportunity Employer
((We Hear You))
Organisation:
Ken Garff Automotive Group