DFC Recovery Collector

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Dealership:L0238 Driveway Finance Corporation

DFC Recovery Collector

The DFC Recovery Collector is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on charged off and unsecured account balances.

The DFC Recovery Collector reports to the DFC Collateral Supervisor.

Location: Tigard, OR or Medford, OR

Responsibilities

  • Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income.
  • Process, follow up, and resolve inbound collection and customer service telephone inquiries.
  • Review accounts for action such as repossession, settlement opportunities, transfer to third party collection, closure, and charge off.
  • Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted customers
  • Demonstrating professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
  • Provide backup support to teammates as needed
  • Meet or exceed established call volume and account action requirements
  • Works independently based upon established procedures by department
  • Other duties as assigned

Skills and Qualifications

  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
  • 2 years previous collections experience preferred

Competencies

  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

  • Up to 1/3 of time: standing, walking, lifting up to 25 pounds
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Organisation: 
Lithia Motors