REQ ID: 125471
JOB TITLE: Customer Data - MDM
SALARY: £55,000 - £80,000
POSTING START DATE: 24/07/2024
POSTING END DATE: 07/08/2024
LOCATION: Gaydon
In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.
WHAT TO EXPECT
Join our commercial division as a Customer Data – MDM.
The role is focused on the delivery of our Customer Data Management products, which consists of a Master Data Management solution for customers across the JLR enterprise, alongside the migration of our CRM platforms to the NorthStar Salesforce 360 Platform.
You can expect to work closely with Customer Data Architecture, Governance and Engineer Chapter Leads to ensure security, trustworthiness and a consistent approach to customer governance and data management.
Key accountabilities & responsibilities
As Customer Data – MDM it will be your responsibility to build and manage the Customer Data Management Platform and subsequent Customer Golden Record (Informatica). You are responsible for Product strategy and promotion, to facilitate the understanding and adoption across the Commercial Domain.
This role will give you ownership of the Customer Data Management Product Backlog, ensuring it is transparent, visible and prioritised based on the value expected to be generated by each demand/ feature.
Further duties and responsibilities include, but are not limited to:
• Manage demands from business stakeholders
• Ensure the Customer Data Management platform aligns with Enterprise standards and strategies.
WHAT YOU’LL NEED
Essential:
• Experience with MDM and best practices and comfortable with Data platforms
• Experience in working with Data platforms within a large or complex organization
• Knowledge of data architecture principles, data modelling and engineering techniques
• Experience with Data Migration delivery
• Familiarity with data governance frameworks, and data security and privacy principles related to data management
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.
Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.
JLR is committed to equal opportunity for all.
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