Client Training Consultant
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
The Role
We are looking for an experienced Client Training Consultant who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as a Client Training Consultant.
What You’ll Do
Deliver high-quality instruction via virtual means to new and existing client via consultations. Develop and maintain a library of product knowledge materials. Work with the Sr Manager, Client Training to collect and analyze client feedback to improve trainings.
Additional responsibilities of the role include:
- Understand client specific needs to effectively configure the solution and communicate product knowledge.
- Remain highly knowledgeable of Solera products and service offerings.
- Assessing new client usage and their onboarding process.
- Document all customer interactions consistently, thoroughly, and free of grammatical errors.
- Perform all other duties as assigned.
What You’ll Bring
- To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High School Degree or equivalent required.
- College degree or training certification preferred.
- Experience in the automotive industry preferred.
- Experience with SalesForce preferred.
- 3 + years customer service experience required.
- 3 + years training required.
- Knowledge of WebEx or other on-line meeting tools.
- Experience presenting both to groups and one-on-one.
- Knowledge of Adult Learning Methods.
- Demonstrated communication skills.
- Demonstrated ability to communicate effectively over the phone.
- Proficient in Microsoft Office Suite.
- Ability to conduct one-on-one trainings virtually.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.