Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
As a Compliance Analyst, you represent the face of the company and will manage existing customers. You will build and maintain strong customer relationships with our customers while engaging in various anti-piracy activities. The Compliance Analyst must be able to plan and execute daily and weekly, required activities. You must also be adept at multi-tasking, working within a team and other departments that drive successful business outcomes for the customer and for Solera. This role must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced environment. The ideal candidate is goal and detail oriented, dedicated, hard-working, and maintains a positive attitude.
What You’ll Do
- Identify, research, and resolve instances of piracy
- Identify, research, and resolve instances of product over usage or excessive non authorized user loggings
- Identify and monitor at risk accounts
- Engage customer in question via direct phone calls and E-mails
- Research and resolve complex customer accounts while adhering to department policies and procedures.
- Full knowledge and understanding of Solera products, policies and procedures
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Take impeccable notes and stay organized through the CRM
What You’ll Bring
- Bachelor's degree preferred, not required.
- Strong written and verbal English skills
- Strong Excel skills
- Strong analytical skill set: experience working with Salesforce and ChurnZero and is a plus.
- Strong articulation, organization, and presentation skills.
- Excellent verbal, written and interpersonal communication skills.
- Ability to be a team player and perform in a fast-paced, quota-driven environment.
- Willingness to learn and use coaching feedback to improve.
- Must be passionate about working with customers and delivering a great customer experience.