Job Description:
Digital and Information Management (IM) Asia Pacific has the mission to continuously improve Digital & IM competencies, products and services to increase customer satisfaction and enable the business to deliver excellence.
The Business Solutions domain manages the end-to-end IM lifecycle (design / build / run / decommission) for business applications in the APAC region. The applications in the domain are organized in three Product Service Lines (PSL) as follows:
- Enterprise Resource Planning such as SAP solutions;
- Engineering Solutions such as PLM (Product Lifecycle Management) solutions; and
- Transversal Functions such as Human Resources and corporate support solutions.
The Application Analyst covers the APAC region, with a primary scope including, but not limited to, Enterprise Resource Planning applications, Engineering Solutions applications and all other business applications in scope.
This role requires analysis, specification, configuration, deployment and support of IM solutions across the region.
The Application Analyst will collaborate closely with the rest of the domains and IM Business Relationship Managers to undertake the following missions:
- Translate the business needs into IT requirements and proactively identify opportunities for business transformation or improvement enabled by technology.
- Develop a solid understanding of the customer's existing business and business processes, ideally end-to-end, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.
- Acts as a hands-on consultant for the operation and change of existing solutions as well as entry into service of new solutions and their exit from service
For some applications, the job holder will act as a Product Manager, in accordance with the IM Operating Model.
Key Responsibilities
Product Strategy and Roadmap Planning
- Support the PSL lead in the Product/Service Planning based on the customer requirements
- Produce documentation of current challenges, future requirements, and benefits in a manner appropriate for the user
- Monitor external business trends in order to shape the business requirements better
- Propose with the Product Managers for the entire PSL a convergence/decommissioning plan of the related products
- Support Application Portfolio Management activities
Product Design and Business Requirements
- Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer, with recommendations on automation.
- Identify areas for improvement in business processes providing possible IT solutions compliant with the IM strategy
- Define and develop the required specification documents to be reviewed with stakeholders and Product team members
Product Build, Run & Decommission
- Ensure the implementation, configuration, delivery of operation enhancement
- Provide L2/L3 functional support on various business applications
- Ensure knowledge is captured, updated and visible through knowledge articles
- Serve as liaison between Product Management teams and technical resources during product development, implementation and decommission to ensure integrity of the solution delivered
- Monitor product performance (delivery in Time Cost Quality, Business Value Creation)
Participate to OP Financial planning.
Ensure Top Company Objectives are properly managed.
Apply IM governance decisions and demonstrates compliance with the IM governance decisions.
Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code Of Conduct.
Carry out any other task as directed by the superior.
Background and Skills
Min. Education:
Degree in IT/Information Management or Management, or Engineering, Computing, or Science related discipline
Min Experience:
5-8 years' experience in IT or Digital Technology
Is Min. Education a Requirement?
YES
Is Min. Prof. Experience a Requirement?
YES
Other Experience/Training/Qualifications:
- Experience working in application support role, application implementation and/or deployment
- Experience in Project Portfolio Control, Product/Service Planning
- Experience in application support (L2/L3) and incident/change management (ITIL knowledge)
- Knowledge of the full SDLC and Agile methodologies
- Experience in Project Management and Change Management
- Experience in IT & Business Strategy Alignment
- Ability to analyze in detail system issues, evaluate root cause and provide solution
- Ability to analyze business processes and identify applicative solutions
- Partner & Subcontractor Management, stakeholders Management, Customers’ expectations & needs
- Experience in costing the development of applications and wide knowledge of solutions existing on the market
- Exceptional written and oral communication skills
- Strong team player, with ability to work as part of a larger group or independently
- Excellent attention to details, ability to multitask and effective time management skills
- Problem solving, problem management and analytical skills
- Technical Documentation production
- Excellent interpersonal skills with demonstrated ability to build long-lasting, collaborative relationships with other leaders and employees and the ability to focus on what is best for the business
- Strong customer/user focused attitude
- Demonstrated commitment to safety, quality and customer satisfaction
- Project management, change management and business Analysis skill
- Hands-on ability to implement best practices or suggest improvement
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Malaysia SDN. BHD.
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Digital
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