Job Description:
The Customer Operations Administrators assist in the deployment of Project/Programmes sold to customers in collaboration with Customer Success Managers, Trainers/Consultants and other functions.
They oversee standard projects deployment and provide administrative and organization support to ensure smooth delivery of the service.
The Operations Support are the operational interface between the customer , the allocated resources to deliver the service (internal or external), the content Factory and Extended Team Management.
Responsibilities
Schedule Standard Customers operations
- Schedule operations taking into account resources’ skills, availability, pricing and customer constraints.
- Organize logistics (shipping materials, launch order to external resources, access requests)
- Register and monitor operations dates & deployment status
- Manage all administrative works linked to the session (attendance sheet and evaluation sheet)
- Accountable for data input accuracy in relevant IT systems
- Ensure smooth deployment and take initiatives to support this flawless deployment.
Support Content Factory
- Help Maintain catalog – refresh portfolio of operations
- Monitor and analyse customer satisfaction feedbacks on products delivery
- Participation in continuous improvement and transversal topics
Customer Relation
- Be the focal point of a customer on designated Projects
- Manage project stakeholder relationships as well as customer expectation and requirements.
- Deliver operations within time, scope, cost and quality objectives to ensure customer satisfaction according to contract requirements
- Support Operations Coordinators and Customer Succes Managers in the preparation of account reviews when relevant: analyse deployment qualitative feedbacks
Pool Management in collaboration with Extended Team Management
- Be the focal point for external trainers on operational and logistics topics for the Project/programmes they are accountable to deploy
- Ensure to make the best use of partner competences when allocating resources
- Participate to trainer’s assessment and monitor certification process
Profile / Competencies
- Customer focus, Proactive and flexible
- Strong organizational and administrative skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and data management software.
- Resourceful
- Ability to multitask.
- Cost conscious
- Analytical & problem-solving skills.
- Confidence with numbers – able to summarise data and create reports
- Fluent in English & French (Other languages, especially Spanish & German are a plus)
This fixed-term job is classified D08, as per the new metallurgy collective agreement.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AirBusiness Academy SAS
Employment Type:
Fixed term
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Classe Emploi (France): Classe D08
Experience Level:
Entry Level
Job Family:
Programme & Project Management
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