Admin | Customer Service | Administration Assistant
The Customer Relations team is a busy and integral part of the Cox Automotive business. Supported by the Legal and Finance department, the Customer Relations team support Remarketing, and their leadership teams across the UK, managing escalated complaints, and the accurate recording, responding to Penalty Charge Notices (PCNs), within the given timeframes. The purpose of the team is to provide exemplary complaint resolution and customer service. in line with our “get it right first time” strategy.
Mechanical Inspector | Inspection jigs | Inspector / Quality Control | Customer Service
Vehicle Solutions is an evolving business supporting customer de-fleet, and handover services. This requires an agile and responsive support function able to manage a variation of customer requirements. The role of this department is to carry out initial cosmetic inspections to meet the relevant contract standards and to be able to handover the new vehicle to the end user.
Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.