Job Description:This position conducts quality vehicle study investigations and drives timely countermeasures on product concerns. The result allows MNAO to better serve customers and improve internal and external brand metrics for attribute quality. The role is a strong communicator and demonstrates quality assurance leadership in engineering / technical services / manufacturing organizations to collaborate and implement countermeasures across multiple teams within MNAO and Mazda Japan (R&D, Sales, Service, MC / Mazda Toyota Manufacturing).
Product Support 50%
- Leads and coordinates with MTM / MNAO key stakeholders on the rework-repair process of vehicles at Logistics Shipping Yard.
- Leads post-production product quality investigations (platform / system) and provides recommendations for issues which may have complex interdependence and high impact to the department or organization.
- Analyzes core metrics and reports product quality concerns for customer (VOC) / TSD / Regional impacting issues (NHTSA, eMQF, R1000, C1000, FQIR)
- Effectively communicates and follows product/process improvement strategies with MC (Mazda Corporate in Japan) & affiliates (MNAO, MCI, MdMX).
- Communicates and administers MC Quality product improvement strategies (8D /14D) and MNAO QA business plans across multiple teams within MNAO (R&D, TSD, PPD, Sales & Service).
Business Support 30%
- Contributes to high impact brand value improvement strategies (Warranty / APEAL / IQS / VDS / CSI / SSI) on current models and future products.
- Tracks and monitors all KPI metrics on a weekly / monthly basis (EQMF, CCTR, Flash Audit, Warranty, VOC, PPD, TSD) for vehicle programs.
- Leads weekly comprehensive conferences to review and track product quality concerns with MC and drive countermeasure implementations.
- Develops and cultivates the “One Mazda” organizational approach with MNAO (R&D,TSD,PPD,CSD).
- Promotes cost-effective, value-added administration of product quality containment actions.
- Endorses necessary customer surveys/clinics to define causes for poor satisfaction.
- Uses lean and PDCA tools to optimize on-going process efficiency and productivity.
Technical Leadership 20%
- Conducts field investigations and reports with platform engineers to determine root cause analysis with MTM-US / MNAO R&D / MC technical affiliates.
- Proficient in several vehicle technology areas – Body Electrical & HMI, Body (Interior & Exterior), Fuel & Emissions, Chassis, Engine (Mechanical (Gas & Diesel) and Vehicle Manufacturing / Auditing.
- Assists in CCTR / regulatory investigations and supports reporting functions across internal and external teams.
- Collaborates, communicates, and assists with technical/engineering issues across internal and external teams.
- Assists in lead, test and maintain warranty part investigation and distribution of failure samples.
- Conducts benchmarking as necessary to define segment performance and gauge competitiveness.
- Develops and maintains engineering measures and quality metrics on assigned platform.
- Supports platform technical service information for customer / dealer literature (TSB, FAQ, SSG, FFG).
Education (Minimum):
- Bachelor’s Degree in Engineering, Quality Assurance or related field, or equivalent combination of education, training, and work experience.
Qualifications and Other Requirements:
Required Experience:
- 3+ years of experiencing in manufacturing, quality assurance, quality engineering or a quality control field.
- Proficient in Microsoft Office Suite.
- Excellent presentation skills.
- Experience developing and presenting process improvement methods., reason, creative and strategic thinking.
- Effective communication, both written and verbal.
- Strong negotiation skills.
- Experience writing technical reports.
- Manufacturing process audit experience.
- Financial and regulatory experience.
- Quality systems audit experience.
- Training and experience in automotive, quality or engineering; may include one or more of
Preferred Experience:
- Bilingual (English/Japanese) would be highly desired
- ASQ CQE/CQA or similar certification is preferred
- Automotive experience highly desired.
- Previous OEM experience highly desired.
- Corrective and preventive action methods and techniques.
- Design Failure Mode Effects Analysis (DFMEA)
- 8D Team problem solving
- 6 Sigma problem solving
- IATF 16949 quality system requirements
- the following (or similar): ASE, FMEA, SPC, 8D, APQP, PPAP, CP, supply chain management, Lean, DOE, NHTSA/CARB, ISO, GD&T, Internal Controls & Product Audit, statistical modeling/statistical process control, database and large data analysis skills to support warranty and customer survey analysis/follow-up and use.
Desired Training/Certifications:
- Quality Operating System (QOS)
- Geometric Dimension and Tolerance (GD&T)
- Process Failure Mode Effects Analysis (PFMEA)
- Process Flow Diagram (PFD)
- Control Plan (CP)
- Statistical Process Control (SPC)
- Fault Tree Analysis (FTA)
- Manufacturing process and quality system audit
Travel:
Required Monthly
Come work with us at our exciting new facility, in the growing city of Huntsville Alabama. Huntsville is in Madison County and is one of the best places to live in Alabama and the 11th best place to live in America. Huntsville offers a vibrant community with a mixture of high-tech ventures, cultural diversity, and is the #1 most affordable place to live in the U.S. in 2019 out of 125 most populous metro areas.
Pay Range:
$74,400.00-$107,850.00
Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Learn more about MNAO’s comprehensive benefits package here