Job Requisition ID #
24WD79395
職務概要
- 私たちは、Autodesk製品を最大限に活用するためにお客様をサポートする、テクニカルサポートスペシャリストを募集しています。
- 問題解決や他の人を助けることが好きですか？お客様のエクスペリエンスに情熱を持っていますか？Autodeskのソフトウェアに精通していますか？それなら、ぜひご応募ください！
- お客様から報告された問題を解決し、その内容をナレッジベースに文書化する責任があります。
業務内容
- ウェブ、チャット、電話を通じて技術サポートを提供し、これらのやり取りを顧客管理データベースに記録する。
- 内部のナレッジベースを活用して技術的な問題の診断、調査、解決を行う。
- ウェブ公開用の技術文書の作成を担当する。
- テクニカルサポートチームの一員として他部門と積極的にコラボレーションしお客様の成功に貢献する。
最低限の応募要件
- Autodesk製品を使用した経験
- 製造業のエンジニアリング分野で5〜10年以上の経験
- 学士号または同等の経験
- 優れた日本語と英語の口頭および書面でのコミュニケーション能力
- 強力なチームプレーヤーであり、リーダーシップがあり、他の部門との連携を図り、主要な関係者との関係を構築し、協力的な環境で活躍できる能力がある
- 平均以上のITトラブルシューティングスキル、分析的な問題解決能力、および技術的な質問の解釈能力を持っている
- 複雑な技術的詳細を伝える能力
- 製造業界における関連システムとソフトウェアの知識
Position Overview
- We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products
- You will work in a remote position and report to the Manager, Technical Support in Japan
- Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk software? Then we would like to hear from you!
- You will resolve customer issues reported to Autodesk through different modalities and other channels and documenting them in our knowledge base
Responsibilities
- Provide technical support by the web, chat, and phone and document these interactions into the customer relationship management database
- Resolve technical issues using internal knowledge base
- Author knowledge base articles for web publication
- Contribute as an active member of a shared responsibility team
Minimum Qualifications
- More than 5 years supporting Autodesk or similar manufacturing products
- 5 to 10 years working on engineering fields for manufacturing industries
- Bachelor's degree or equivalent experience
- Excellent verbal and written skills both in Japanese and English
- Team player with the ability to build relationships with important members and succeed in a collaborative fast paced environment
- Must have above average IT troubleshooting skills, analytical problem-solving skills, and the ability to interpret technical questions
- Ability to convey complex technical details
- Knowledge of related system and software in manufacturing industries
#LI-JA1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
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