Service Technician - Class B

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Dealership:L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities

Lithia Chrysler Dodge Jeep RAM Fiat of Tri Cities

Pay scale for master technicians range: $65,478 to $85,200. Our growth is driven by you, bringing your strengths, your energy, your inspiration. As the #1 automotive retailer in the WORLD, Lithia proudly supports technicians with all the tools to be successful in this industry.

Amazing Additional Benefit With Us:

Ask us about our Degrees@Work program! This is an amazing benefit to you and your family while working with us! This new program allows employees the opportunity to take courses or pursue degrees at NO COST. This includes tuition, books, and technology fees.

Learn more here:

https://www.strayer.edu/content/dam/strayer/partner/fca/dealer-tools/DAW...

Degrees@Work is a program that provides you with an opportunity to earn a college degree at no cost to you. Developed in partnership between FCA, Strayer University, and Tri Cities CJDR, Degrees@Work can help you enjoy the many benefits of a college education while still working at your FCA dealership.

Responsibilities

  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.

  • Diagnose cause of malfunction.

  • Complete all work according to the applicable safety requirements.

  • Road-test vehicles to ensure quality of repair work.

  • Accurately record time spent on repairs utilizing company time clocking procedures.

  • Document work performed on repair order and document test procedures/results.

  • Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.

  • Return special tools to proper place. 

  • Use shop supplies and materials in a practical and economical manner.

  • Maintain an organized and clean workspace, completing a stall cleaning every day. 

  • Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.

  • Complete all required training.

  • Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.

  • Participate in and utilize technical training as assigned by management.

  • Review the technical bulletins and other publications as assigned by management.

  • Constructively communicate with other dealership personnel as required to satisfy customer needs.

  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.

  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.  Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times.  Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.

  • Arrive at work, take breaks, and depart work at the times designated by management.

Skills and Qualifications

  • Strong attention to detail

  • Sense of urgency

  • Attention to detail

  • Excellent communication

  • Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision:

  • Lube and Maintenance Services

  • Engine Repair

  • Suspension/Steering Repair

  • Brake Repair

  • Electrical/Electrical Systems Repair

  • Heating and A/C Repair

  • Engine Drivability Diagnosis and Repair (Optional)

  • Certification/Training:

  • Manufacturer certified in all areas listed above.

  • Minimum of 3 ASE certifications (Should be an ASE Master Technician)

  • Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs

  • Automotive Technical Knowledge – Three to five years’ experience

Pay:

The estimated annual earning range for this position is $65, 478 to $85,200 which includes commissions on (Commissions –Ex: “Individual Sales and/or Individual Gross Profit”, “Department Net”) and/or bonus opportunities such as (Bonuses –Ex: “Parts Gross Achievement, Manufacturer Approvability”).

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Organisation: 
Lithia Motors