Senior Events and Customer Relations Manager

Show job

Senior Events and Customer Relations Manager

Company:

The Boeing Company

Job ID:

00000431125

Date Posted:

2024-06-27

Location:

USA - Denver, CO, USA - Plano, TX, USA - Seattle, WA

Job Description Qualifications:

Boeing Global Services is seeking a Senior Events and Customer Relations Manager to lead a group of events and customer relations professionals supporting Boeing Global Services Commercial. The ideal candidate will have a track record of leadership of tradeshow teams as well as executive briefing centers with pursuit of excellence, white glove service, from strategy through execution and measurable results.
 

Join us at Boeing Global Services. This position can be located in Denver, CO., Plano, TX., or Seattle, WA.

Position Responsibilities:

  • Plan, coordinate, and execute all trade show and customer relations activities
  • Manage trade show budgets and ensure cost-effectiveness
  • Liaise with vendors, exhibitors, and stakeholders during the event planning process
  • Coordinate logistics, including transportation and setup of exhibits
  • Track performance metrics and analyze the success of each trade show
  • Work closely with marketing teams to develop and implement promotional strategies and materials for trade shows to maximize brand exposure and lead generation
  • Provide ongoing support in establishing program agenda, overall project/timeline management, revenue generation, budget control, executing logistics, venue selection, vendor selection, systems development, and conducting post-event measurement/follow-up
  • Assist with monitoring of third-party sales team to ensure positive customer experience and following regulatory compliance

Role clarity and top deliverables

  • Responsible for accelerating the transformation of events and customer relations function across all BGS commercial business segments
  • Optimize execution for the unique requirements of each individual business unit, while also capturing synergies across the combined organization
  • Collaborate with product, services, communications, and sales teams to deploy messaging, positioning, and go-to-market strategies for new products and services
  • Build relationships with industry influencers and stakeholders to enhance BGS’s reputation and thought leadership

Boeing Executive Leadership Capabilities and Experiences

  • Strong leadership skills with experience building and managing high-performing teams
  • Excellent communication and collaboration skills with the ability to effectively communicate with stakeholders at all levels.
  • Experience navigating and influencing across organizational boundaries to drive consensus and execution.

Functional Excellence Competencies

  • Drive to understand stakeholders’ needs and priorities
  • Places priority on understanding stakeholders’’ needs and takes ownership on finding solutions, effectively using empathy, patience, and collaboration skills.
  • Influence the stakeholders and shape requirements
  • Uses appropriate techniques in-order-to gain agreement and commitment to drive results.
  • Develops and sustains productive customer and partner relationships.
  • Cost and return on marketing investment lens
  • Confidently and effectively integrates product, service, operational knowledge, and acquisition process into a customer discussion.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options, as well as spend time supporting events and customer relations globally.  This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications:

  • Bachelor’s and College Degree in Marketing, Communications, Business, Education, Advertising, Journalism, Event Management, English, Communication, Hospitality, or equivalent proven industry and
  • 10 or more years of leadership experience
  • Desired skills include tradeshow, convention management, event logistics management,
  • Microsoft Excel and Word, project management software
  • Proven experience with managing executive events

Preferred Qualifications:

  • Defense market experience preferred
  • Aviation, airline, aerospace experience
  • Familiar with Boeing, Jeppesen and digital aviation software products 
  • Certification: Certified Trade Show Marketer (CTSM) is desirable

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is first-shift

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range: 150,450 – 203,550

Posted thru 07/14/2024

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Manager - M

Job Type:

Regular

Job Code:

KADSMM (K27)

Equal Employment Opportunity:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website.

Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Request an Accommodation - Requesting Interview Accommodations

Applicant Privacy - Applicant Privacy

EEO is the law Poster - EEO is the law

Boeing Policy on EEO - Boeing EEO Policy

Affirmative Action and Harassment - Boeing Affirmative Action and Harassment

Boeing Participates in E – Verify

Right to Work Statement


 

    Organisation: 
    Boeing