POSITION: Modern Luxury Purchase Experience Specialsit
LOCATION: Mahwah, NJ
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
What you will be doing:
- Serve as the Subject Matter Expert for Modern Luxury Purchase (MLPX) Experience, JLR NA’s online sales experience.
- Managing field questions related to MLPX and understand how to navigate through all the elements of the digital journey.
- Creating reports and insights from MLPX highlighting areas to improve the customer journey.
- Providing expertise on how MLPX interacts with the dealer retailing tools to help ensure seamless experiences.
- Monitoring and tracking MLPX behavior to ensure no gaming is occurring on the platform.
- Uploading necessary information to MLPX and ensure all the content being served is up to date.
- Providing analytics around transactions occurring on MLPX to inform future decisions making.
- Performing other duties as required
What you will need:
- Bachelors Degree or equivalent work experience
- 3+ Years relatd experience
- Ability to learn digital tools and become an expert in optimizing them.
- Ability to respond quickly and accurately to the field to ensure customers are having a seamless journey.
- Ability to provide analytics regarding platform usage and gaming.
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
Recruitment Salary Range: $70,500 - $92,000
Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.
So Why Us?
- As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
- Be part of an international, inclusive, and open-minded company
- Global Bonus Program based on company performance
- You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
- Our employees receive a generous time off policy
- We offer a discounted Luxury Vehicle Car Program
- Employees also receive generous health care and retirement plans
- Quarterly Chair Massages
- Maternity/Paternity Leave
- Complimentary lunch
- And more!
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
#WEAREJLR