The Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives!
Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time
Upcoming Potential Start Dates:
5/20/2024
6/10/2024
7/8/2024
Shifts preferred:
- 9:30 AM - 6:00 PM Mountain Time
- 10:00 AM - 6:30 PM Mountain time
- 10:30 AM - 7:00 PM Mountain Time
Here’s what you’ll be doing:
- Answer inbound customer calls promptly and professionally.
- Determine customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
- All calls are recorded and monitored for quality services
The Location
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements:
- Hardwired Internet (Ethernet cable connection)
- 50 Mbps download speed minimum
- 20 Mbps upload speed minimum
- 40 ms latency maximum
Equipment Requirements:
- Must provide your own equipment
- Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam
- Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.
- USB wired Headset with microphone.
- Dual computer monitors
- Smart Phone (Any Manufacturer)
- Apple computers not compatible/accepted
Qualifications:
- Must meet network and equipment requirements
- Positive, energetic, enthusiastic, and service oriented.
- Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
- Excellent problem-solving and communication skills. (Written and verbal)
- Previous customer service or call center experience a plus.
- Must have a designated work space that is free of distraction with little to no background noise.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish a PLUS!
Benefits for working at Ken Garff Listening Center:
- Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
- Earn a college degree, no cost to you! Powered by Degrees@Work
- Paid training—we care about your success.
- Real career growth at a nationwide automotive powerhouse
- Paid Time Off
- Set schedules provided provided during the end of training.
- Every other weekend off (Saturday and Sunday)
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- 401k with Company match
- Optional Year-end bonus program
- Employee discounts on Part sand Service!
- Great people with a great culture
Job Type: Remote | Full-Time (35-40 hour work week)
Pay: Starting at $15.00 per hour
We are an Equal Opportunity Employer
((We Hear You))