Director, Business Application Support Engineering- SAP Finance

Job Requisition ID #


Position Overview

Enterprise Business Support and Operation Team seeks an individual with management experience and skills to lead one of our key teams in Business Application Systems Engineering (BASE).  The successful candidate should have experience managing distributed teams, both remote and in-office, as well as multi-functional and multi-geographic teams.  We seek someone who is able to coordinate world wide activity with business stakeholders, delegate appropriately within team, and integrate with related support and engineering teams.  A strong technical background in SAP financial or similar business experience is required

As the Director of Business Application Support & Engineering for Finance, the individual will build and lead high-performing Global technology teams to support SAP Finance Business applications and services at speed and scale; Drive innovation in technology and process and come up with proactive initiative; Inspire the teams to achieve outstanding results in a fast-paced environment.  Individual will Lead the Strategic Initiative to make sure the Project is ready for Operations, work with stakeholder management both internal and external , drive incident and pattern analysis , working with development teams and holding them accountable for fixing the defects on a timely manner and show 'customer first' mindset


  • Drive Support and incident Life cycles for Finance, reporting and Data insights
  • Work with other technical teams to ensure technical strategies, architecture guidelines, and standards are realized by efficient collaboration with architecture, development, Product Management and other teams focused on Finance applications
  • Bring innovative ideas to the table that enhance the customer and colleague experience
  • Oversee the end-to-end delivery of managed IT services, ensuring adherence to SLAs and client expectations
  • Proactively address service disruptions, escalations, and incident resolution to maintain high levels of client satisfaction
  • Build and maintain strong relationships with technology vendors and service providers
  • Negotiate contracts, manage vendor performance, and drive cost optimization efforts
  • Collaborate with technical teams to ensure the technology stack is optimized for performance, scalability, and security and compliance
  • Stay abreast of emerging technologies and trends to drive innovation within the managed services environment
  • Ensure all operational activities adhere to industry regulations, compliance standards, and security best practices
  • Implement robust security measures to safeguard client data and systems
  • Evaluate existing operational processes and identify areas for improvement, efficiency gains, and automation
  • Implement best practices and standard operating procedures to streamline service delivery
  • Leads with a global mindset and cultural intelligence and Models empathy, humility, courage and vulnerability
  • Strategically sets long and short-term goals for the organization and monitors and adjusts to increase bottom line financials / ensure results are delivered
  • Creates an environment that sparks, cultivates, and embraces creativity and innovation
  • Models stewardship of Autodesk budgets / resources through prioritization, driving efficiencies, and delivering cost savings
  • Stakeholder management both internal and external
  • Adapts communications to build support from others and get buy-in from diverse groups
  • Grow a healthy, collaborative engineering culture aligned with company values
  • Hire, coach, and mentor individuals; build a strong cross-functional organization

Minimum Qualifications

  • 5+ years of experience in managing widely distributed teams
  • 10+ years of experience in managing Information Technology support for business applications
  • Experience with SAP S/4 HANA or SAP Finance systems is required.
  • Strong skills in budget development and oversight
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Proficiency in conflict management and business negotiation processes
  • Knowledge of business productivity software and an aptitude for learning new applications
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Prior work experience in Agile methodology



Learn More

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