Job Description
***This role is categorized as hybrid. This means the successful candidate is expected to report to the Markham Technical Centre or the Oshawa Elevation Centre, three times per week, at minimum.***
In this role, you'll play a key role on strategic data enablement initiatives across GM Canada. The key areas of focus will include:
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Decision Support Environment (DSE): Business owner of the DSE and leading the DSE IT team which includes prioritization of requests and conducting business stakeholder meetings. Be a Centre of Excellence (CoE) to help internal business stakeholders with their data needs in the realm of customer and dealer data.
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Privacy & Consent: Ensure integrity of the DSE as it relates to legal/privacy compliance. Create business process to manage consumer consent preferences and ensure compliance with Canadian privacy legislation. Work closely with GM legal to ensure alignment between the collection of consent and the business use of consumer personal information.
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Dealer Data Share: Manage the DDS program and act as the subject matter expert (SME) in the Dealer Management Systems (DMS), Customer Relationship Management (CRM) & Dealer Vehicle Inventory Management (DVIM) systems space. Work with internal stakeholders to ensure data access is facilitated via established processes and maintains integrity with contractual obligations with dealers. Ensure that data feeds are healthy and are being processed successfully, and work with GM IT team and/or dealer service providers to address data processing issues or gaps. Develop a thorough understanding of the DDS program specifications and facilitate the onboarding of new Dealer service providers, as required.
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Digital projects: Supporting with multiple projects that require data from the DSE or Dealer Data Share including (but not limited to): Digital Retail Experience, Dealer Digital Command Center (D2C2), Connected Showroom and Inventory Modernization
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First Party Data Initiatives: Establishing partner relationships with advertising partners and tech platforms. Building Adobe Experience Platform (AEP) capability through authentication
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Data Enablement: Work collaboratively with US counterparts when required, to plug into global common systems and ensure Canada is represented in yearly planning cycle from a data architecture perspective.
Additional Job Description
REQUIRED SKILLS:
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Exceptional interpersonal skills - demonstrated ability to manage and motivate internal and external team members.
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Organizational Agility – understanding the functional elements of multiple GMCC departments to implement Data Enablement strategies across the organization an asset
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Strong Project Management Skills and ability to manage process and time of multiple stakeholders independently
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Exceptional communication skills - ability to communicate powerfully and prolifically across the organization
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Technical competency – understanding of database management, GMIT processes, and systems and tools to access / enable data
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Marketing and media landscape, tools and best practices
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Ability to apply technical knowledge to develop solutions to business problems
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Able to integrate business knowledge and system analysis expertise
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Able to understand and document the design of large-scale systems integration projects
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Strong data analysis skills
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Provide recommendations for work-flow improvement; operational efficiency
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Maintain a positive and collaborative relationship with all GM organizations
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Ability to work across both IT and Business functions
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Be the point of contact for DSE integration initiatives and work with stakeholders in identifying new data sources and establishing feeds to the Canadian DSE
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DMS knowledge & working experience an asset
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CRM knowledge & working experience an asset
EDUCATION:
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Post Secondary education is required.
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Minimum 5 years of relevant experience
Benefits Overview
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
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Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;
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Healthcare, dental, and vision benefits;
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Life insurance plans to cover you and your family;
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Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;
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GM Vehicle Purchase Plan for you, your family and friends.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statement
Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.