Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Talk to us about flexible working
- VIP Awards colleague recognition scheme
- Cycle to work scheme
- Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training paid for by the business
- Opportunities for career progression
Are you passionate about providing first class customer service? We have an exciting opportunity to join the front of house team at our Washington site.
Steer Automotive Group is a trusted provider of automotive repair services, dedicated to delivering exceptional quality and customer satisfaction. With a team of experienced professionals, and a commitment to excellence, integrity, and innovation, we strive to exceed our customer and client expectations at every turn. As a leader in the industry, we are seeking a friendly and professional Customer Service Advisor to join our team and contribute to our continued success.
About the Role
As a Customer Service Advisor with Steer, you will be responsible for operating front of house, this includes direct customer contact, offering the highest level of customer service face to face, over the phone and by email. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.
Serving as the first point of contact for our valued customers, you will be responsible for greeting clients, answering phones, scheduling appointments, and providing exceptional customer service.
Responsibilities:
- Managing our customer experience journey, including complaints and resolutions.
- Greeting customers in a friendly and professional manner.
- Answering incoming phone calls and directing them to the appropriate department or individual.
- Updating customers regularly with the progress of repairs.
- Assisting customers with inquiries, concerns, and feedback.
- Maintaining a clean and organised reception area.
- Completing administrative tasks, such as filing paperwork and updating records.
- Delivering a fast and efficient service to insurers and customers.
- Ensuring computer systems and portals are updated.
About You
You will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering an outstanding customer experience.
You will have:
- Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email.
- Good organisational skills.
- Experience in administration and computer systems, such as MS Office.
- Be a team player, as well as able to work individually to achieve targets.
- A good understanding of the local area for transport logistics.
If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today!