Dealership:L0418 Suburban Cadillac of Plymouth
Suburban Cadillac of Plymouth is now searching for a Service BDC Administrator/Call Center Specialist to add to our dynamic team of professionals!If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!
Business at Suburban Cadillac of Plymouth is better than ever, and we need an additional Service BDC Representative/Call Center Specialist for our Service Department to help us keep up with increasing demand to fulfill our customers’ needs. In this vital role, you will communicate with our Service Customers to make sure that their vehicles are scheduled for maintenance. As a Business Development Representative for our Service Department, you will be an important point of contact and an integral part in ensuring customer satisfaction and retention.
What will you be doing?
- Answering inbound phone calls, and tend to customer needs
- Scheduling and setting appointments for Service
- Reaching out to customers whose vehicles are due for service
- Follow up with via phone, email, and text
- General administrative duties, as assigned
- Maintain outstanding phone etiquette
- Provide a best-in-class customer experience
Who are we looking for?
- Polished, professional, and customer-focused
- Ambitious self-starter
- Ability to present information in a clear and professional manner
- Strong time management skills
- Computer proficiency
We offer industry-leading benefits:
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Attractive compensation - Hourly rate along with appointment bonus.
- Medical, Dental, Prescription and Vision Plans
- Paid Holidays & PTO
- Company- Paid Short and Long-Term Disability
- Company-Paid Life Insurance
- 401(k) Retirement Plan with Employer Match
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Lithia & Driveway is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.