POSITION SUMMARY:
Responsible for managing all aspects of the Digital Response operation including planning, development, implementation, recruiting, hiring, ensuring compliance with policies and procedures, overall operations, project management, training, analytics and performance management that will drive sales productivity and create new revenue streams.
Here’s why you’ll want to work here:
- Paid training and real career growth
- Industry leading schedule (5-day work weeks)
- Competitive compensation package
- Average Monthly Salary: $5,000 - $7,000 = min. wage hourly rate + commissions/bonuses**
- Great people with a great culture
- Paid Time Off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
**The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.
DUTIES AND RESPONSIBILITIES:
- Educate, monitor, and counsel direct reports on the proper use of the 4.3.2.1 Lead Process and assure that the team is always 100% Lead Certified in accordance with the Ken Garff training curriculum.
- Assure that all internet leads are responded to in 10 minutes or less.
- Hold team accountable to communicate effectively with internet customers and prospects according to their preferred method of communication, whether by phone, e-mail, or text.
- Monitor daily individual personnel performance on their percentage of appointments shown versus leads handled.
- Facilitate training weekly on how to create email offers and content, overcome objections, set appointments, and perform all other steps of the appointment setting process in accordance with company standards.
- Assure that the team is knowledgeable about current factory or dealership promotions and advertising.
- Meet with the General Managers regularly to review performance and address areas in need of focus.
- Work collectively with Culver City Toyota leadership to attain Garff Closing Ratio Guide on Internet Leads received monthly.
- Mystery Shop competing stores and provide pricing feedback.
- Maximize Auto-Alert ROI for Culver City Toyota.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
All employees must adhere to the below Company Values:
Respect: We treat everyone with genuine care and concern
Intelligence: Intelligence means we’re able to learn, grow and adapt.
Greatness: We are consistently exceptional in our work and continually improve.
Honesty: We keep our commitments, tell the complete truth and act with integrity
Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.
EDUCATION and/or EXPERIENCE:
- High school diploma or GED.
- Bachelor’s degree in Business Administration or related field preferred but equivalent experience considered.
- Minimum 2 years of Inside Sales experience with time in a Sales Call Center and a documented track record of success.
- Automotive dealership experience highly desirable.
- Strong project management skills with ability to set aggressive goals and drive the team to meet those goals.
- Expertise in business planning, sales training, quality assurance, and regulatory issues.
- An enthusiastic, high energy team player who is viewed as a “doer" on the team and across internal organizations
- Excellent verbal/written communication skills required.
- Strong customer service orientation essential for success
- Experience with Microsoft Office.
COMPUTER SKILLS:
Inventory Control Software, internet, Microsoft Office Products
PHYSICAL DEMANDS:
While performing the duties of this job the employee is regularly required to sit, stand, walk, hear, and talk. The vision requirements include: close vision.
WORK ENVIRONMENT:
The employee is occasionally exposed to outside weather conditions. Mostly an office environment.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.
I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.
We are an Equal Opportunity Employer