Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!
Long Beach Honda, a Ken Garff Automotive Dealership, is currently looking for a DealerSocket Coordinator that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.
Looking for:
-
Congenial and cooperative with an efficient, precise work ethic
-
Friendly and cooperative with an ability to quickly connect with customers
-
Excellent verbal and written communication skills; deals creatively, logically and empathetically with customers and coworkers
-
High School diploma or equivalent required; college degree preferred
-
2 years Automotive BDC experience
-
Must be able to provide references upon request
Why you’ll love working with us:
-
Competitive compensation package and 401k with company match
-
Compensation: $21.00/hour PLUS $500.00 bonus for achieving Honda factory monthly new car sales objective.
-
Wellness Time Off, plus holidays, plus a Personal Purpose Day
-
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
-
Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
-
Year-end bonus program for ALL employees (Garff Giveback)
-
Employee discounts on vehicle purchase, parts, service and more!
-
Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
-
Year-end bonus program for ALL employees (Garff Giveback)
-
Employee discounts on vehicle purchase, parts, service and more!
What you’ll do as a DealerSocket Coordinator:
-
Assure the inbound/outbound phone process, and the GOB processes are managed. All contacted leads have a future task setup.
-
Monitor and inspect the 30-Day Email / Call follow up process on all Unqualified Customers
-
Monitor and inspect that all internet leads are responded to in 10 minutes or less.
-
Monitor and inspect Hold team accountable to communicate effectively with internet customers and prospects according to their preferred method of communication, whether by phone, e-mail, or text.
-
Assist management with daily individual personnel performance reports on sales percentage of appointments shown.
-
Assure that the team is communicating current factory or dealership promotions and advertising.
-
Communicate with the General Manager and Sales managers of your assigned store regularly to review performance and address areas in need of focus.
-
Work collectively with your assigned store staff to attain a minimum of 12% closing ratio on Internet Leads received monthly.
-
Assure that internet lead handlers are completing their daily lead tasks 100% of the time to avoid lead reassignment.
At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.
Will you join us as? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.